Privacy Policy

Effective Date: May 18, 2026
Business Name: SavGrow (operated by SamShra Pty Ltd)

 

This Privacy Policy explains how SamShra Pty Ltd trading as SavGrow(“SavGrow”, “we”, “our”, “us”), collects, uses, stores, discloses, and protects your personal information when you use the SavGrow mobile application, website, and related services.

 

SavGrow is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

 

This may include information such as your:

• - Name
• - Email address
• - Login credentials
• - Device information
• - Banking and transaction data
• - Subscription information
• - Budgeting and mortgage-related information

If information cannot reasonably identify you, it may not be considered personal information under Australian law.

 

2. What Information We Collect

We may collect and hold the following information:

 

2.1 Account Information

• - Full name
• - Email address
• - Login credentials
• - Profile preferences
• - Country and currency settings

 




2.2 Financial Information

• - Transaction data
• - Budget categories and spending data
• - Mortgage and loan information
• - Savings goals and financial forecasts
• - Linked bank account metadata through Open Banking providers

 




2.3 Subscription & Payment Information

• - Subscription status
• - Billing provider
• - Purchase date and transaction reference
• - - Plan type and purchase status

SavGrow does not store your full debit or credit card details.

 




2.4 Device & App Information

• - Device model and operating system
• - App version
• - Crash reports and diagnostics
• - Usage analytics and feature interaction data
• - Push notification tokens

 




2.5 AI Interaction Data

When using AI-powered features, we may collect:

• - Chat prompts and conversations
• - AI-generated budgeting insights
• - Usage analytics related to AI tools

 

3. How We Collect Your Information

We collect information when you:

• - Create an account
• - Use the SavGrow app or website
• - Link financial accounts through Open Banking
• - Subscribe to paid plans
• - Contact support
• - Use AI-powered features
• - Enable notifications or app permissions

 

We may also use cookies and similar technologies to improve your experience and analyse usage patterns.

 

4. Open Banking & Financial Data

SavGrow may connect to your financial institutions using accredited Open Banking providers.

 

Important Security Principles

• - We never see or store your banking passwords
• - Wank connections are handled securely through Open Banking APIs
• - WAccess is read-only unless otherwise stated
• - WYou can revoke access at any time through your banking provider or app settings

 

Financial data collected may include:

• - Account balances
• - Transaction history
• - Merchant information
• - Account metadata

 

This data is used solely to provide budgeting, mortgage forecasting, cashflow analysis, and related financial insights.

 

5. Why We Collect Your Information

We collect personal information to:

- Provide and maintain SavGrow services - Create and manage your account - Deliver budgeting and mortgage optimisation features - Generate AI-powered financial insights - Process subscriptions and payments - Improve app functionality and user experience - Send service-related notifications - Provide customer support - Detect fraud, abuse, and security risks - Comply with legal obligations

 

We may also use anonymised and aggregated data for analytics and product improvement.

 

6. AI Features & Data Processing

SavGrow may use artificial intelligence technologies to provide:

• - Budget insights
• - Spending analysis
• - Subscription detection
• - Savings recommendations
• - Mortgage forecasting assistance
• - Financial education features

 

AI systems may process:

• - Transaction descriptions
• - Spending categories
• - Budget behaviour
• - User goals and preferences

 

We do not share your banking credentials with AI providers.

 

Some AI processing may occur through trusted third-party providers located overseas, including the United States.

 

7. Direct Marketing

We may send you:

• - Product updates
• - Educational content
• - Feature announcements
• - Promotional offers

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

 

We do not use sensitive personal information for direct marketing.

 

8. Sharing Your Information

We may disclose your information to trusted service providers that help us operate SavGrow, including:

• - Cloud hosting providers
• - Analytics providers
• - Payment processors
• - Open Banking providers
• - AI technology providers
• - Customer support platforms

 

Examples may include:

• - Stripe
• - Google Cloud
• - Apple
• - Google Play
• - Open Banking providers
• - AI service providers

 

We only share information necessary to provide our services.

 

We do not sell your personal information.

 

9. Overseas Data Transfers

Some of our third-party providers may store or process data outside Australia, including in:

• - United States
• - European Union
• - Other countries where our providers operate

Where overseas transfers occur, we take reasonable steps to ensure your information is protected under standards substantially similar to Australian privacy laws.

 

10. Data Security

We take reasonable technical and organisational measures to protect your information, including:

• - Encryption in transit and at rest
• - Secure cloud infrastructure
• - Access controls and permission management
• - Audit logging and monitoring
• - Regular security reviews
• - Separation of production and development environments

Only authorised personnel can access personal information on a need-to-know basis.

 

11. Partner & Shared Account Features

If SavGrow offers shared or family budgeting features:

• - You may choose to share financial data with invited users
• - Shared users may access budgeting, transaction, and financial information depending on permissions granted
• - You are responsible for deciding who you share your data with

 

Removing shared access will immediately revoke future access, but data created during the sharing period may remain associated with the account.

 

12. Data Retention

We retain personal information only as long as reasonably necessary to:

• - Provide services
• - Meet legal obligations
• - Resolve disputes
• - Enforce agreements
• - Maintain security and compliance records

Some backup and archived data may remain temporarily after deletion.

 

13. Account Deletion

You may request deletion of your account at any time through the app or by contacting support us via support@savgrow.com.

 

When your account is deleted:

• - Your account access is removed
• - Personal data is scheduled for deletion from active systems
• - Some information may be retained where legally required

 

Deleting your account does not automatically cancel subscriptions managed through Apple App Store or Google Play.

 

14. Access & Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

 

To request access or corrections, contact us using the details below.

 

15. Children’s Privacy

SavGrow is not intended for children under 13 years of age.

 

We do not knowingly collect personal information from children under 13.

 

If we become aware that such information has been collected, we will take steps to delete it.

 

16. Complaints

If you believe we have breached your privacy rights, please contact us first so we can investigate and resolve the issue.

 

If you are dissatisfied with our response, you may contact the:

 

Office of the Australian Information Commissioner

 

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

 

Changes become effective when posted within the app or on our website. We encourage you to review this policy periodically.

 

18. Contact Us

If you have any questions, requests, or complaints regarding privacy, please contact:

 

SamShra Pty Ltd (Trading as SavGrow)
Email: support@savgrow.com
Website: SavGrow